Products

The Voicedot Network White Label enables ISPs, retail, telecommunications, media and utility companies to offer a premium, customer orientated internet telephony service under their own brand.

The solution is based on industry standard and commercially proven technologies that will evolve with the industry and contribute to customer growth and revenue.

The turnkey solution is flexible enough to be customised to suit your needs, such as integration with third party billing platforms and customer relationship management systems. The White Label product (IPVNO) is supported and can be managed end-to-end.

The core product offering includes hosting on the Voicedot Network infrastructure, a fully branded softphone, and a choice of various consumer hardware (CPE) through Voicedot Networks hardware partners. There are also a number of add-on modules that include calling card solutions, hosted IP-PBX, content management systems (CMS), and much more.

Voicedot Networks White Label solution combines your brand, strength in marketing, customer service excellence, and extensive distribution channels a platform to engage your existing customer base with:

• A modern telephony service in an evolving incumbent littered industry
• A proven business model driven by a commercially proactive partnership
• Shaping a directly contactable customer base to further market VoIP specific products

A White label enables more revenue to be extracted from your existing customer base, but it also opens up cross-selling opportunities and new avenues for customer acquisition and retention.

Network

The Voicedot Network has been designed around three ideals: quality, performance, and reliability. It is a highly robust, fully IETF standards compliant network with an international presence. Using carrier-grade infrastructure it provides exceptional sound quality and a high level of protection from security treats. Some the features of the network are:

• Calls can be made to any PSTN/Mobile service around the world
• Competitive call rates
• Free Instant Messaging (IM), Voicemail, Call Waiting and Caller ID
• Conference calling, Call transferring and Outlook integration
• Each account can have multiple geographic numbers
• Receive calls free of charge from PSTN/Mobiles and Voicedot Alliance partners
• Localised service
• Lawful intercept capable
• Provision for emergency and special services

Website and Business Systems

The White Label website and business system combined provide:

• Postpay and prepaid billing (including flexible rating including time-of-day, custom call plans, and promotional pricing)
• Customer registration provisioning
• Customer self-care of their account details including localisation
• Reporting
• Payment facilitates
• A credit voucher system
• Real-time viewing of call records (CDRs)
• An administration system which the customer care centre and Voicedot support staff can utilise

And much more.

All these systems have been had extensive commercial use and are part of the completely integrated hosted solution.

Add-On Modules

Voicedot Networks is always improving the White Label product offering to include new ways in which you can leverage customer base and increase revenue. Some of these add-on options are:

• Calling card system: Highly integrated with the Voicedot Network, the branded calling card product provides one of the best profit for shelf space ratios. Alternatively the service can be offered completely on online.
• Hosted IP-PBX: This solution is design address the communication requirements of the SME market and in turn enable you to retail to this profitable market segment.
• Content Management System (CMS): The advanced, user friendly CMS allows you to manage your website content whenever you need to.
• Converged Mobile Technology: Enables Voicedot network calls from off-the-shelf mobile handsets. It is simple to use and involves no complex setup procedures. Perfect for Single Bill scenarios.
• Channel Partner Portal:

Support

Voicedot Networks will provide you customer care training and documentation. If your customer care technicians can't solve an issue our support staff will be on call to assist. We also offer a wider range of customer care support options to accommodate businesses that cannot currently operate a customer care centre.